General Information

Please familiarize yourself with our shipping policies before you order.
This will ensure that your order arrives safe and sound. Our shipping rates are
calculated by how much you spend per delivery address, and are listed below
based on Ground Shipping via FedEx.

*When temperatures are above 68°, we also add $7.50 for cooling materials
necessary to preserve the integrity of your chocolates.

Your order, placed Monday thru Thursday, will usually be processed
within 1 business day, except during busy holiday seasons
(THANKSGIVING, CHRISTMAS, VALENTINE'S DAY, EASTER
AND MOTHER'S DAY).

Expedited deliveries

To upgrade to 2nd Day Air, please choose 2nd Day;
this upgrade adds an additional $10 to the base shipping charge.
To upgrade to Next Day Air, please choose Next Day air;
this upgrade adds an additional $25 to the base shipping charge.
For a Saturday delivery - orders placed on Friday for next-day delivery -
please call our corporate office at 212-431-1768 before 12 on Friday.

Local Deliveries
Our New York shops can messenger your order for same
day delivery if you call before 3pm.
Call the corporate office directly at 212-431-1768 for information.

Special Considerations

Warm weather

Your chocolates' freshness is our top priority, so when we ship to
destinations over 68º we will upgrade your shipping and charges
to overnight if you selected Ground or 2-day shipping.
During the late spring and summer, we will charge a $7.50 summer
handling charge for insulated cooling materials.

Weekends

We will not ship packages over the weekend; those orders
will be held until the following Monday. This is to avoid products being
stored in a non-climate controlled shipping facility over the weekend.
No orders are processed on Friday unless arrangements are made by
phoning the corporate office at 212-431-1768 and speaking with someone
on the sales team. So, for example, if your package is shipping 2 Day Air,
select only a Ship Date of Monday, Tuesday or Wednesday. If your package
is shipping Overnight, select a Ship Date of Monday, Tuesday,
Wednesday or Thursday. Please keep in mind that orders received
after 12 pm will be considered placed the following day.

Signing for your Chocolates

Our packages are shipped with a Signature Release, which
allows FedEx to leave package without a signature.We have learned from
experience that this policy works best for our clients -
otherwise, if clients are not home or are unavailable when
FedEx delivers, their package will return to a potentially hot facility
where their chocolate might melt. If you require any other
arrangement than Signature Release,
please call the sales team at 212-431-1768 to see what
- if anything - can be arranged.

Errors in Placing Your Order

The details of your name billing address, shipping address
and mode of payment are critical.
We cannot be responsible for errors in information that is provided to us.
Costs resulting from such errors will be charged to you,
and FedEx charges an additional $10 for return or redelivery of your package.
The accuracy of the shipping information you provide
is crucial in making sure your delivery is prompt.
This ensures that our customers can enjoy our products for
the full extent of their shelf life.
MarieBelle cannot be held responsible for returns caused
by incomplete or erroneous delivery instructions.

Perishable Product

As all of our products are sensitive to weather conditions,
our customer service team may determine that
your order might not arrive in an ideal condition if we ship
in the manner you have selected.
The customer service team will therefore fulfill your order
and ship it by the best means possible.

Order Arrival

Track Your Order Here with your FedEx tracking number(s).
Orders shipping Ground leave our Brooklyn facility
within 48 hours of processing.
Orders shipping 2nd Day Air and Overnight Air are shipped
within 24 hours of processing.
Ground orders may be delivered anywhere from 1 to 8 business days
after you place your order, depending on delivery location.
Remember FedEx only delivers on business days, so for expedited
delivery see shipping chart below.
Delivery dates cannot be guaranteed with Ground shipping.